• About lost Buy Box alerts
    You may receive alerts about your lost Buy Box (Featured Offer). The difference between Amazon Business Reports with the Buy Box percentage column ...
  • Advice on requesting reimbursement for orders which have been incorrectly charged
    In total, you can request 2 FBA fee reimbursements for the same item. The first time, try requesting reimbursement for only 1 order. The reimbursem...
  • About hijacker alerts
    You may receive alerts about your competition—their offers, their activity, their Buy Box ownership. Constantly knowing the pulse of your product n...
  • Why do we ask for additional Seller Central permissions?
    To enable Buy Box losses/wins and new product review monitoring we ask for additional Seller Central View & Edit permission for Business Reports, ...
  • Tracked Amazon Seller Performance metrics
    This article shows the different Amazon Seller Central metrics tracked by Bindwise. The moment any of the Account Health metrics change by even a ...
  • Product dimensions and weights cause incorrect FBA fees
    If you ship your items to FBA warehouses it's critical for your profitability to know that Amazon charges you correct FBA fees. This can be achieve...
  • Track incorrect FBA fees and reimburse overcharges
    Amazon keeps the FBA dimension & weight changes hidden. Bindwise Monitoring looks for changes in your item dimensions or weights affecting any FBA ...
  • "Binding" product field
    Why are you getting Binding changes and what does this field mean? Bindwise is tracking over 100 fields or attributes in your Product Pages. One of...
  • Policy Violations
    Policy Violation alerts play an important part in suspension prevention. If your Policy Violation status with Amazon has changed, it will be displa...
  • Late Shipment Warnings
    These alerts are delivered in emails titled “Orders you must ship today” and contain the table with order IDs, SKUs and quantities for which the ha...
  • Account Health
    These alerts will be delivered to your inbox titled “Account health metrics are changed”.  They will reflect comparatively previous and current sta...
  • Negative feedback for your entire Amazon store
    Titled as Negative feedback, these alerts contain all information from the order placed and the buyer’s comments. These alerts are delivered in rea...
  • C&D Letter Templates
    Dealing with hijackers has never been easier with Cease and Desist letter templates. C&Ds in different languages are linked below: Template I (Engl...
  • Activity on Amazon and Buy Box Won - Lost status change
    These alerts come to your inbox with the subject line “Activity on Amazon” and they reflect any of the changes one of your competitors made to your...
  • Product Info Changed alert
    Notice in the alert example below where the main information about your product is positioned, such as SKU, ASIN number and Title in the Heading; a...
  • Type of Product Info Changed Alerts (what do we track)
    Bindwise monitors over 100 fields in your Product Details. Sometimes multiple changes can occur on your listings at the same time, which will be re...
  • How do I turn off monitoring for certain ASINS?
      Perhaps not all listings are equally important to you, especially if you have too many or you just want to reduce the number of emails you are ge...
  • Inventory/Stock Alerts: OOS (Out of Stock)
    This feature is as of recent available in your user dashboard under Product/Listing Issues. To enable or disable OOS alerts scroll down this page a...
  • Enable monitoring for multiple Amazon markets of your store
    After you connected your first Amazon store to Bindwise, you can enable the monitoring of multiple Amazon markets for the store. Visit a Channel i...
  • Get Alerts in your favourite collaboration apps
    Each Bindwise notification indicates a potential or existing problem with your Amazon business. If your team uses any communication and messaging a...
  • Blocked Listings
    Slightly different from your other Product Info Changed alerts, these alerts notify you that your product has been blocked or suspended. This alert...
  • Suppressed Listings
    When your Amazon product is suppressed it means it's been hidden from search and browse, but it is still active via direct product link. This notif...
  • Forward Bindwise Alerts by category to different team members
    Your teammates including people who aren't members of your organization (say virtual assistant) can receive all or specific alerts depending on the...
  • Variation opportunity or hijacking
    New variations (child ASINs) can be added to your product (parent ASIN). They present fresh opportunities for hijacking, which is why we created th...
  • Adult Product
    Your ASINs can be wrongly flagged as Adult Product.  As the result, you won't be able to run Amazon sponsored product campaigns and your listings w...